Privacy Policy

1. Introduction

gb99d is committed to protecting the privacy and personal data of every player on our platform. This Privacy Policy outlines the types of information we collect, how we use it, how we keep it secure, and what rights you have as a user. By accessing or using the gb99d website and its associated services, you acknowledge that you have read, understood, and agree to the terms set out in this policy.

This policy applies to all registered users and visitors of gb99d, including players from Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh. We strongly recommend reviewing this policy periodically, as it may be updated to reflect changes in our services or applicable standards.

2. Information We Collect

To provide a safe, reliable, and personalised gaming experience, gb99d collects several categories of information when you register an account, make deposits or withdrawals, or interact with our platform. These categories include:

• Personal identification data: your full name, date of birth, email address, and mobile number provided during account registration.
• Financial transaction data: payment method details (such as bKash account numbers, Nagad wallet identifiers, or Rocket mobile banking references), deposit amounts, and withdrawal records.
• Technical and device data: IP address, browser type, operating system, device model, session timestamps, and clickstream data generated as you navigate the site.
• Gaming activity data: game history, betting patterns, bonus usage, session duration, and responsible gaming settings you may configure on your account.
• Communication records: messages sent to our customer support team, feedback forms, and any correspondence related to disputes or account queries.

We collect only the data that is necessary for the legitimate operation of our services. We do not collect sensitive personal information such as national ID scan images beyond what is strictly required for account verification purposes.

3. How We Use Your Information

The personal data collected by gb99d is used exclusively to deliver, improve, and secure our services. Specifically, we use your information for the following purposes:

• Account management: to register your account, verify your identity, process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, and manage your gaming preferences.
• Service communication: to send you important account notifications, security alerts, transaction confirmations, and service updates via email or SMS.
• Platform improvement: to analyse user behaviour and gaming patterns in aggregate, helping us refine game offerings, improve page load speeds, and enhance the overall user experience on the gb99d platform.
• Responsible gaming enforcement: to monitor for signs of problem gambling activity, enforce deposit and session limits you set, and contact you if our system identifies unusual account behaviour under our responsible gaming commitment.
• Legal compliance: to meet our obligations under applicable laws and regulations, respond to lawful requests from authorities, and maintain records as required for fraud prevention and anti-money-laundering (AML) purposes.

4. Data Sharing and Disclosure

gb99d does not sell, rent, or trade your personal information to any third party. We treat your data as confidential. However, in limited and specific circumstances, we may share certain information with trusted partners who are contractually bound to handle it securely and in compliance with this policy.

Circumstances under which limited data sharing may occur include:

• Payment processing: your transaction data is shared with payment service providers (such as bKash, Nagad, and Rocket) solely to process your deposits and withdrawals. These providers operate under their own privacy frameworks and are not permitted to use your data for any other purpose.
• Technology and game providers: game studios and platform technology partners (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, or Microgaming) may receive anonymised or aggregated gameplay data to facilitate game delivery and fairness auditing. They do not receive your personal contact or payment details.
• Legal and regulatory authorities: where required by applicable law or in response to a valid court order, subpoena, or government directive, gb99d may disclose the minimum information necessary to comply. We will notify you of such requests where legally permitted to do so.

5. Payment Data Security

gb99d takes the security of your financial data with the utmost seriousness. All payment transactions processed through our platform — whether via bKash mobile banking, Nagad digital wallets, Rocket mobile money, Upay, Visa, or Mastercard — are handled through encrypted, secure channels. We do not store full payment credentials on our servers. Card details, mobile wallet PINs, and account passwords are never retained in readable form.

We routinely review our data security practices and update our technical safeguards to remain effective against evolving threats. In the unlikely event of a data breach that may affect your personal information, we will notify affected users in a timely manner and take immediate steps to mitigate any potential harm.

6. Cookies and Tracking Technologies

gb99d uses cookies and similar lightweight tracking technologies to make our platform function correctly and to improve your browsing experience. Cookies are small text files stored on your device by your browser. We use the following types of cookies: session cookies (deleted when you close your browser), persistent cookies (retained for a set period to remember your preferences), and analytics cookies (used to understand how users interact with our platform).

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the gb99d platform, including your ability to log in, maintain session state, or access game features correctly. We do not use advertising cookies to serve targeted ads on third-party websites.

7. Data Retention

gb99d retains your personal information for as long as your account remains active and for a reasonable period thereafter to fulfil our legal and compliance obligations. Account data — including registration details, transaction history, and gaming activity — is retained for the duration of your account's lifetime and for up to five (5) years following account closure, in line with standard record-keeping requirements for financial services.

Support communications and dispute resolution records may be retained for up to three (3) years from the date of the last interaction. Data retained solely for analytics purposes is anonymised or aggregated within twelve (12) months of collection and is no longer attributable to any individual user.

8. Your Rights as a User

gb99d respects your right to control your personal data. As a registered user, you have the following rights with respect to the information we hold about you:

• Right of access: you may request a copy of the personal data we hold about you at any time. We will provide this within a reasonable timeframe, typically within 30 days of your verified request.
• Right to rectification: if you believe any data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: subject to our legal retention obligations, you may request deletion of your account and associated personal data. We will fulfil such requests where we are not legally required to retain the data.
• Right to restriction of processing: you may ask us to limit how we use your data in specific situations, for example if you contest the accuracy of the data or object to how it is being used.
• Right to object: you may object to our use of your data for direct marketing purposes. Once you opt out, we will cease using your information for those communications immediately.

To exercise any of these rights, please contact our support team by email at [email protected]. We may need to verify your identity before processing your request to protect against unauthorised access to your account data.

9. Third-Party Links and Services

The gb99d platform may reference or display content from third-party game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi. While these providers are vetted partners, gb99d does not control their independent data practices. If you visit any external service or provider portal directly, please review their own privacy policy before providing any personal information. gb99d is not responsible for the privacy practices or content of any third-party service operating independently of our platform.

10. Changes to This Privacy Policy

gb99d reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of the gb99d platform following the publication of any changes constitutes your acceptance of the revised policy.

We encourage all users — particularly players from Dhaka, Chittagong, Sylhet, and other parts of Bangladesh — to review this policy regularly to stay informed about how we are protecting your information. If you disagree with any updated terms, you should discontinue use of the platform and contact our support team to close your account.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gb99d handles your personal data, our support team is available to assist you. We aim to respond to all privacy-related enquiries within five (5) business days.

You can reach our support team by email at [email protected]. Please include your registered username or account email and a clear description of your request so we can assist you efficiently. All communications are treated in strict confidence.